SHIPPING EXPENSES
You can see the cost of each shipment at the time of making the purchase. This varies depending on the destination and the size or weight of the final package, although in most cases, orders do not exceed 1 or 2 kg.
DELIVERY TIMES *
We prepare the orders from Monday to Friday from 9:00 a.m. to 4:00 p.m. and once the payment has been confirmed. If we receive your purchase outside these hours or during a Sunday or holiday, we will arrange it to be ready the next business day. Once we have your order in central warehouse, we send the shipment through express courier so that you arrive as soon as possible. Here are the delivery times: Domestic shipments: 1-3 business days Shipping to Europe: 5 working days Shipments outside the European Community: 7 working days Please note that if you are outside the European Union, you should be aware of and take care of local customs taxes. * In case of delay in delivery, consult the tracking number we will send you by email. We also recommend that you speak with the goal of your building, maybe they have received the package there.
RETURNS & EXCHANGES
To proceed to the return or exchange of an item purchased in the online store you will need:
Fill in the return and / or change form that you will find inside the envelope or box that we have sent you.
Request a return or exchange by mail to sales@bahban.com within a period of no more than 14 calendar days following the date of receipt of the product, letting us know the reason for the return in case you think it necessary to help us continue to improve.
In case of requesting a change of size you must indicate the correct one.
On exchanges or returns items must be sent: In its original condition, together with any accessories related to them, can not be used, washed or damaged. With their original tags. In its original packaging.
Attach the invoice or a copy of the same in case of returning part of the order
Send the item to the following address:
BAHBAN Calle Almagro, 11 28010 Madrid (Spain) T: +34 913 191 846
Important Note: Until we receive the item in our store is at your responsibility. We recommend that you send the article by courier or certified mail and that you keep the proof of delivery.
HOW WILL I RECEIVE MY REFUND?
Once the return is approved, you will receive the amount in the same way in which you made the payment.
DO I HAVE TO PAY SOMETHING FOR MY RETURN / CHANGE?
To return or exchange an item purchased at BAHBAN, you only have to contact a courier or courier company and send the item to the address detailed above. The shipping costs must be paid by the customer who wishes to make the return. In the event that the item shipped was defective or a size change was made (only in Peninsula), BAHBAN would assume the total cost of the shipment for its exchange and / or return. SIZE CHANGE Only in cases of change of size will BAHBAN contact the courier or courier service to proceed with the shipment of the correct size and collection of the previous product. (Peninsula only)
WHEN WILL I RECEIVE MY REFUND?
When we verify that the articles are in perfect condition and with the labels, you will receive a confirmation email indicating the amount that will be credited to your account.
WHAT IF THE AMOUNT OF THE RETURN ACHIEVED WAS INCORRECT?
If this happens, contact us at sales@bahban.com. We will try to solve the problem as soon as possible.
In the event that BAHBAN has mistakenly sent an article different from the one requested or that the quality of the article sent is not adequate, please contact us at sales@bahban.com for the return and / or exchange. In this case, BAHBAN will assume the costs of both shipping and return. In case of special promotions, where the shipping costs are offered free, the customer will also have to bear the transportation costs of the return or exchange, except for the size changes. (valid only in Peninsula). No refunds will be accepted.
If you have any questions, do not hesitate to contact us at sales@bahban.com or by calling +34 913 191 846.
We will be happy to help you with anything you may need.
Sincerely, BAHBAN.
